Innovation Law Lab finalist for the Financial Times “Innovative Lawyers Awards” North America 2017

The pioneering immigration law work of the Innovation Law Lab has been recognized by The Financial Times, which has shortlisted us for its Innovative Lawyers Awards North America 2017.

Our founder and legal director, Stephen W. Manning, is one of ten finalists in the “Legal Innovator of the Year” category, which recognizes individuals who have come up with original ideas, have shown the courage to change the way legal work is done, and have had a powerful influence in their industry or wider society.

Manning’s work has been recognized in several Oregon-based publications during the last year, including Oregon Super Lawyers and Oregon Business.

“This recognition brings needed attention to the power of passion, process, and collaboration to defend the most vulnerable in our world against powerful interests that would undermine the law,” Manning stated in response to the news.

“I am hopeful this recognition will help us further scale our work,” added Interim Executive Director Sophia Tzeng.

Now in its eighth year of publication and covering the US, Canada, and Mexico, the FT North America Innovative Lawyers Report has become one of the top legal rankings in the region. Award winners will be announced at an awards ceremony on December 11, 2017 to be held at the New York Public Library.

Please direct all inquiries to Victoria Bejarano Muirhead, Development Director, at victoria@innovationlawlab.org or 971-801-6047.

5 Features of LawLab You Need To Know About

You want to manage your immigration law practice better—win every case every time. And with LawLab, you can: register for a free, live webinar.

Used by the largest immigrant defense consortiums in the country in some of the harshest jurisdictions, LawLab’s legal practice management software simplifies your daily tasks. Find what you need when you need it and get things done fast.

See how LL 5.1.0 can make your day easier, from managing cases to interviewing clients, to setting strategy in this 60-minute webinar, hosted by Stephen Manning, the Legal Director of the Law Lab and Elizabeth Skokan, Helpdesk Support.

You’ll learn how LL 5.1.0 helps you:

  • Organize cases and client information
  • Securely manage all case and client information from any computer
  • Create workflow automations
  • Set and assign tasks
  • Create reports

Set your clients up to win.

LawLab 5.1.0 Is Live!

We are happy to announce the 5.1.0 release of LawLab.  This release features a number of major improvements including Interview and Active Case Management. Interview is a single-page application that lets interviewers collect and organize the maximum amount of client information in a flexible format, allowing them to conduct interviews in a way that is most comfortable for the client and the interviewer. Active Case Management is a productivity tool that automates workflows and triggers case events, ensuring that process is well-defined and utilized throughout the practice.

A feature that has been often requested has now arrived: Access Control!  This allows an Administrator to create Limited users who may only access specific Records, and may have different, fine-grained permissions applied to various Records.

Another important part of the 5.1.0 release is an overall security hardening of the LawLab application.   Password encryption, while adequate, has been significantly strengthened. Administrators now have the ability to require that a user change their password on next login, allowing initial passwords to be shared then immediately replaced by the user.  Users will also be greeted with a new login notice stating the last time and location of their session, and a warning if it appears to be significantly different from the prior session.

A number of other smaller, “behind the scenes” improvements and changes have been made to facilitate even bigger features coming soon!

Breaking Changes

  • As a result of improved password security, Calendar ICS and RSS feed URLs will need to be recreated once after the user’s first login post-upgrade.  Existing URLs will no longer function
  • Administrator accounts with either default email addresses or passwords will be forced to update their email and/or password information on the next login.

Major Features / Improvements

  • Interview Application
  • Active Case Management Workflows
  • Auto fill new Docket entries with attachments and comments
  • Unified Parties
  • Access Control
  • Security Hardening
  • Multi-User Dashboard

Bug Fixes / Minor Improvements

  • Added ability to print Task report directly from Dashboard
  • Improved UI button consistency
  • Security Role functionality is consistent across the site
  • Gender added to party
  • Task report improvements
  • Password reset page styling improvements
  • Calendar library upgrade
  • Calendar event/task comment details now scroll with page
  • Include Gender in Parties report
  • Dashboard options now persist for entire login session instead of being reset each page view
  • XSLX export support has been removed
  • Docket styling improvements to indicate future/past entries
  • Case Actions may now be limited to specific Case Types
  • Remove Flash requirement for address clipboard copy support
  • Added Religions
  • Prevent identically named items from being created in some dropdowns (Case Types, Case Actions, etc)
  • Fix case when Events without comments wouldn’t match when Advanced Search was ran with no query and a Case Action specified
  • Allow sorting by Attorney column in Records and Consultations view
  • Allow searching by Attorney in Consultations
  • Fix for error when certain Consultations are returned in Management Report

LL 5.1.0 will be available in beta until January 29, 2018. You can create a subscription and take advantage of beta pricing here.

How LawLab Software Supports the Work of Nonprofit Firms

WritingEvery day, nonprofit legal service providers represent individuals threatened by deportation, striving to secure justice-centered immigrant and refugee legal norms. Among the many challenges of practicing immigration law, most legal nonprofits lack the resources to formally represent every client they advise and depend on cost-saving tactics and applications that increase organizational efficiency. How can nonprofit organizations extend their legal power to more effectively address complex immigration cases?

Welcome, LawLab by Innovation Law Lab. Designed with nonprofit legal service providers in mind, LawLaw is a case management software that addresses the essential needs of nonprofit organizations, empowering attorneys to continue advocating for the rights of immigrants and refugees.

For those in search of powerful legal nonprofit case management tools, here is what LawLab can offer your practice:

  • Tools to organize and streamline case processes. Equipped with a collection of features designed to support positive case outcomes, LawLab standardizes your work procedures. Users are presented with a daily report of new and unfinished tasks from upcoming deadlines, scheduled events, unreturned contacts and other next actions. These tasks can be passed to other associates for completion, organized in an easy-to-view checklist. These cost-saving measures preserve your energy and give greater structure to your casework.
  • Data collection for better grant reporting. LawLab is a powerful tool for data collection and reporting, supporting grant reporting requirements. Rather than spend time chasing down records and piecing together pieces of data, LawLab sorts essential information for you. As it records billable projects and activities, measures the effectiveness of organization program and it staff and volunteers, LawLab aggregates data that speaks on the efficacy of your legal nonprofit.
  • Flexible features allow you to make instant modifications. As your organization grows and adapts, LawLab will grow and adapt to fit your needs. Whether you’ve added numbers to your team or need to pivot your research and data points, LawLab’s flexible system allows you to make instant changes to evolve your program. With LawLab, your organization can on-board volunteers and provide access to case information without affecting the integrity of your data. Whether your work happens in an office space, or from multiple destinations around the world, your files are accessible from different sites. LawLab offers your organization the flexible tools your casework requires.
  • Best-in-class software for a nonprofit budget. For legal nonprofits, the ability to provide pro bono legal advice depends on a variety of external and internal resources. Thankfully, LawLab is priced at a nonprofit-sized budget. For recognized and accredited nonprofit organizations, Innovation Law Lab offers a month to month subscription to LawLab, accessible to your entire organization, no matter how large your team becomes. That’s unlimited users, unlimited users and unlimited clients and access support and training features for one price.

Ready to start your free trial? Create your own account to learn more about Innovation Law Lab’s LawLab software and its available subscription plans. Discover the power of data-driven, client-centered case management software and how you can revolutionize your legal nonprofit organization with LawLab.

Why Compelling Storytelling is a Necessary Tool in Immigration Law

Books stackedThe phrase ‘legal storytelling’ seems contrary— the credibility of those in the legal community is more often thought to be measured through research, data and solid evidence than by engaging stories. Yet, for those practicing immigration law, the ability to breathe life into your brand message and elevate the human experiences of clients is a key in advocating for the rights of immigrants, refugees, and asylum-seekers.

Immigration law practitioners occupy a unique space in the arena of brand storytelling, as a well-told story can be much more than an interesting read, but a motivating call-to-action, promoting public engagement and shaping opinion.

By blending their legal expertise, the personal challenges of clients and a solid social media and blogging strategy, immigration attorneys and law firms can create and share their own impactful storytelling and work toward an immigrant-inclusive vision.

Branded content is stronger content

At its core, storytelling is means of expressing what your brand values and the topics that your practice is most connected to. Stories that are personal and meaningful will educates users while injecting a relatable, warm quality to your voice. In consistently delivering branded content through storytelling, your practice gains the flexibility to interact with your social following beyond the informational or promotional. And they respond to that.

Branded content is proven to be more successful in terms of favorability, memorability, and effectiveness in persuading users to trust your services. In contrast to traditional display ads, branded content is 59 percentage points more successful in aided recall and 7 percentage points higher in terms of brand favorability.

Sharing quality stories produces content that educates potential and current clients— it is content that sticks in their minds. Messages delivered in the form of stories can be up to two times more memorable than simple facts, providing your practice the opportunity to increase brand trust and distinguish your work from that of others.

Embracing the emotional builds authenticity

For readers, viewers or listeners, content must be accessible. Rather than share stories that read like well-ironed opening statements, content that emphasizes the humanity of the subject will translate well with its audience. The experiences of immigrants and refugees are invariably personal and well-told stories rely on the honest, authentic and emotional elements of those experiences.

Obviously, there is little emotional value in wide blocks of jargon-filled text. The inclusion of photographs, visual aids and even videos in stories help capture the spirit and voice their subjects, delivering content in more digestible and shareable mediums and allowing viewers to connect to their stories. Well-executed and captivating stories present seemingly complex, and sometimes dull, issues through relevant discussion and relatable formats.

In highlighting personal and vulnerable stories, you emphasize your investment in the well-being of your clients, which in part contributes to the credibility of your work. Expressing concern for the emotional needs of potential and current clients will impact their trust and future actions with your firm.

Stories and social media are a strong pairing

While it may not be appropriate for your firm to occupy every social site, there is likely a social media platform fitting for the goals of your practice. LinkedIn has long been a useful platform for professional networking. Lawyers used Twitter to assemble legal resources for those affected by President Trump’s travel ban. As 74 percent of respondents from a 2016 ABA survey report that their firms maintain a presence on social channels, there should be little question about the compatibility of law and social media.

Another effective medium for sharing stories and interviews is through a legal topic blog, as the content can be formatted to your own site, is not limited by character or word counts, and positively impacts your site’s search engine performance.

Given our digital environment, immigration law practitioners who aren’t leveraging social and blogging platforms are missing out on increased case visibility and failing to amplify the voices of their clients.

Tell stories with the intent to motivate change

For immigration law practitioners, sharing the experiences of clients goes beyond brand storytelling— these stories advocate for change, educate viewers and reinforce your expertise and reliability. Social media and blogging platforms can be used to speak about your work beyond FAQs and contact pages and express the core values of your immigration law practice.

5 Tech Tips For Small Immigration Firms & Solo Practitioners

Computer and desk

There’s no questioning technology’s impact on workplace productivity, but given the diversity of emerging tech and software products, it can be challenging to pin down exactly what tools will maximize the success of your firm and in what areas of your day-to-day work.

For solo and small immigration practices in need of an (electronic) extra pair of hands, law firm CRM systems offer tools for increased efficiency, data analytics, and schedule management, ensuring your work is focused on positive client outcomes, not administrative tasks. Below are five essential tech tips to serve as a jumping-off point for improving workplace efficiency and increasing client value: Key to maximizing productivity is prioritizing your casework and adopting an integrated workflow system. Forget sorting piles of sticky notes and searching for one-off emails about case assignments— with a cloud-based, case management software, tasks are collected in one place, accessible to solo lawyers or an entire firm, from a variety of devices. Case work items are clearly sorted and organized based on deadlines and priority, ensuring no tasks are ignored or incomplete. Within a small firm, an office-wide workflow establishes a greater sense of transparency, as associates and assistants can stay up to date on one another’s work.

1. Know what’s in your queue.

Key to maximizing productivity is prioritizing your casework and adopting an integrated workflow system. Forget sorting piles of sticky notes and searching for one-off emails about case assignments— with a cloud-based, case management software, tasks are collected in one place, accessible to solo lawyers or an entire firm, from a variety of devices. Case work items are clearly sorted and organized based on deadlines and priority, ensuring no tasks are ignored or incomplete. Within a small firm, an office-wide workflow establishes a greater sense of transparency, as associates and assistants can stay up to date on one another’s work.

2. Adopt a Smarter Calendar

While practicing immigration law can present an abundance of challenges, a balanced legal calendar should never be one of them. Calendar-related missteps can cause missed deadlines, filling errors, even court absences, all of which can result in malpractice actions against lawyers. Case management software can safeguard you and your firm against disastrous scheduling errors by synching upcoming deadlines, calls, and appointments with existing calendars, allowing you to access the information on the go, from a variety of devices.

3. Create a More Effective Billing Process

In solo practices and small firms, almost 40% of time worked is not billed, reflecting negatively on your bottom line and suggesting that tasks crucial for positive case outcomes are not receiving ample attention. Implementing practice management software can eliminate time spent on non-billable administrative tasks, and record billable activities with more accuracy and clarity. An accurate billing process will reflect the true value of your services and your level of preparedness, as your focus is shifted from non-billable activities to client-focused tasks that strengthen positive case outcomes.

4. Listen to Your Metrics

With case management software in place, your casework and task history will provide a variety of data points that can direct you toward making more effective choices in client relations and workplace practices. Sort and analyze data points about case outcomes, demographics, hours billed and more as points of comparison or as a means to establish a baseline.

5. Use Technology to Stay Client-Focused

A firm of any size will benefit by emphasizing client satisfaction and delivering an attentive service. A client-focused case management system will offer firms a host of methods to attend to specific client needs and reconnect throughout the legal process and after. Keep detailed notes of client information within profile fields, including details that will allow your or a partner to provide personalized communication. Use scheduling tools to set reminders to deliver follow-up calls or emails. Collect standardized documents and resources, allowing you to be responsive to requests and queries.

The size of your law firm should not determine the size of its impact. In the case of legal technology, small firms and solo practitioners are able to leverage practice management software appropriate for their needs, streamlining day-to-day operations and strengthening client relationships.

To learn more about how immigration case management software by Innovation Law Lab can increase the productivity and effectiveness of your firm, discover the LawLab subscription plan best for your legal practice.

Why Innovation Law Lab Software is a Necessity for Your Firm

Person working on laptop

From individuals seeking safety and asylum, to parents striving to secure better opportunities for their children, the outcomes of immigration cases impact the life chances of real individuals and families. Given the weight of their work, immigration lawyers operate within an environment of urgency— the ability to stay organized, efficient and diligent is crucial.

Small law firms spend up to 40% of their time chasing after lost files and juggling calendars,  as non-billable, administrative activities eat away at time that could be spent researching, strategizing, and advocating. How can immigration lawyers shift their time away from supervising logistical tasks and refocus their energy toward successful case outcomes?

LawLab by the Innovation Law Lab is a case management software that addresses these exact challenges. Using Active Case Management principles, LawLab is a data-driven, client-focused platform that promises to streamline operations, freeing up valuable time for you to focus on defending and protecting the rights of hopeful individuals and families.

What can LawLab offer your immigration practice?

  • Workflows assembled for your productivity. Simply put, how does LawLab work? The essential processes can be boiled down to three steps: collecting and categorizing client and process data, standardizing tasks in a case, and assembling everything into an efficient sequence of items to be completed. LawLab provides users a daily report of new or unfinished tasks from unreturned calls and emails, to upcoming deadlines and next actions. Tasks are easy to view, easy to dole out to other associates, and can be checked off upon completion. No longer will important items go unnoticed, as the platform organizes assignments by priority, ensuring you always know what needs to be addressed.
  • Safeguard your firm from data loss and breach. Our cloud-based case management software protects your documents within powerful servers, encrypting your data and transmitting it securely. By adopting a paperless approach, your documents are accessible anywhere there is an internet connection, allowing several users to work on the same records at the same time, and allowing individual users to access many records simultaneously.
  • A responsive, instantaneous search engine. Being unable to locate important files and emails impedes the success of your practice and clients. With LawLab’s intelligent search engine, you can search for documents using a telephone number, a case ID number, a client name, a partial name, a receipt number and more. Search results are populated almost instantly, and displayed in an easy-to-view layout, complete with hyperlinks to relevant records. Within a case file, users can search for keywords, events related to the case, attached documents among other items. Client records can easily be accessed in the office or on the go.
  • Data-rich features to support your practice. LawLab creates a platform for immigration lawyers to utilize analytics to better manage cases, compare aggregate data across clients and improve profits. Users can track a variety of data, from client demographics to case outcomes to attorney-specific statistics, and create data tables to identify trends and patterns. With the ability to evaluate where processing inefficiencies exist and single out winning management practices, users can eliminate costs, save valuable time and refocus strategies to improve case outcomes.
  • Reliable Helpdesk support and training. The Innovation Law Lab Helpdesk offers quick, responsive, one-on-one support to manage your LawLab software and subscription, and provide any training materials you need to master LawLab. Our training toolkit includes video demonstrations, written materials, and introductory webinars. Users can schedule personalized training for members of their firms, emphasizing LawLab best practices and how they can use the platform to meet management objectives.
  • A platform designed for lawyers, by lawyers. Having been developed by a team of immigration lawyers at Innovation Law Lab, LawLab software is designed with the specific needs of law practitioners and immigration case management in mind. Unlike many other law firm CRM software tools, the powerful data-driven features of LawLab are accessible to solo firms, small firms, and nonprofit organizations to revolutionize their practices and achieve better client outcomes.

LawLab by the Innovation Law Lab is the client-focused, data-driven case management software that solo practitioners, small firms, and nonprofit organizations need to increase positive client outcomes and maximize efficiency and effectiveness.