If you need to assign a specific task to several collaborators or a group of people or team (like the front-desk, the billing department, and so on) then you can create a Functional User.
For example, if you have a team in charge of consultations, or a team in charge of billing, your Functional Users may look like this:
Note: Remember that you don’t need a true email to create a Functional User.
When you create and assign tasks to a Functional User, other members can see these tasks in their dashboards by adding the Functional User to their dashboard- making it a multiple dashboard.
|You should disable any Functional Users you create, to improve the security of your site and ensure that they do not contribute to your seat count for licensing purposes.|