Technical Support

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Helpdesk

Contact the Helpdesk

E-Mail: helpdesk@innovationlawlab.org

Frequently asked questions

How do I use the LawLab 5.1.0?

Our Getting Started Guides explain how to use LawLab 5.1.0


Which browser works best with LawLab?

LawLab runs well in all of the major web browsers including Safari, Firefox, and Chrome. We especially love how it functions in Firefox. LawLab also runs well enough on Internet Explorer though we aren't big fans of IE's engine. 


Is the database secure?

LawLab lives in the cloud and the data is stored in world-class, highly secure data centers that utilize state-of-the art electronic surveillance and multi-factor access control systems. Access is authorized strictly on a least privileged basis.


What if I forget my password?

On the login screen, you can access the Password Reset feature.


What search terms can I use to find a client’s file?

The more data you’ve stored in the database, the more search options you will have. Look for clients using names, phone numbers, A Numbers and Birth Dates. The Getting Started Guides describe the powerful search functions.


Can two people work on the same case at once?

Yes! If you and a colleague are discussing a case, you can both view the client’s file simultaneously. You can also view multiple clients at the same time by using tabs in your browser.


What kind of documents can I upload?

LawLab will allow you to upload PDFs, Word Documents, and JPGs.


Is there a file size limit?

A single file upload can be up to 50mb in size. That’s twice the size limit Gmail sets for email attachments! There is no limit to the total number of documents attached to a client’s record. If you’re experiencing troubles uploading scanned documents you may need to adjust the resolution settings.

Why does my automatic document not appear when I use it in a case action?

Make sure your document is properly attached to the case action you are using. Go to Edit Documents to verify your document is attached. Then, go to Edit Case Actions, locate the case action your document is associated to, and make sure that the checkbox is unchecked. Refer to the section Managing Documents in Getting Started for LawLab Administrators if you have more questions, or contact our Helpdesk at helpdesk@innovationlawlab.org