Contact the Helpdesk
Frequently asked questions
LawLab runs well in all of the major web browsers including Safari, Firefox, and Chrome. We especially love how it functions in Firefox. LawLab also runs well enough on Internet Explorer though we aren't big fans of IE's engine.
LawLab lives in the cloud and the data is stored in world-class, highly secure data centers that utilize state-of-the art electronic surveillance and multi-factor access control systems. Access is authorized strictly on a least privileged basis.
On the login screen, you can access the Password Reset feature.
The more data you’ve stored in the database, the more search options you will have. Look for clients using names, phone numbers, A Numbers and Birth Dates. The Getting Started Guides describe the powerful search functions.
Yes! If you and a colleague are discussing a case, you can both view the client’s file simultaneously. You can also view multiple clients at the same time by using tabs in your browser.
LawLab will allow you to upload PDFs, Word Documents, and JPGs.
A single file upload can be up to 50mb in size. That’s twice the size limit Gmail sets for email attachments! There is no limit to the total number of documents attached to a client’s record. If you’re experiencing troubles uploading scanned documents you may need to adjust the resolution settings.
Make sure your document is properly attached to the case action you are using. Go to Edit Documents to verify your document is attached. Then, go to Edit Case Actions, locate the case action your document is associated to, and make sure that the checkbox is unchecked. Refer to the section Managing Documents in Getting Started for LawLab Administrators if you have more questions, or contact our Helpdesk at email@example.com